Shipping and Delivery

Delivery usually takes 2-5 business days from the date of order placement. Upon placement of the order, the estimated shipping and delivery timelines shall be available on the order details page. The estimated delivery times are indicative, hence there may be some unforeseeable delays, which are beyond our control. For orders containing multiple products, delivery may be made in multiple shipments.

You agree that the NATURALTEIN shall not be liable to pay for any damage or loss either direct or indirect owing to such cancellation of the order or delay in delivery. It is understood by the User that NATURALTEIN uses third party delivery services, shall not be liable to pay for any damages caused by the actions, negligence or delay by the delivery agent.

How does the delivery process work?

Once our system processes your order, your products are inspected thoroughly to ensure they are in a perfect condition. After they pass through the final round of quality check, they are packed and handed over to our trusted delivery partner (Bluedart or Delivery or Shiprocket). Our delivery partners then bring the package to you at the earliest possibility. In case, they are unable to reach your provided address or at a suitable time, they will contact you to resolve the issue.

Delivery charges and locations?

Delivery is free of cost, we ship the products PAN India.

What are the estimated delivery times?

  • We deliver your orders within 1-3 business working days (excluding Sundays and public holidays)
  • As soon as we dispatch in A-1 and A-2 Metros (New Delhi, Mumbai, Kolkata, Bengaluru, Chennai, Pune, Ahmedabad and Hyderabad). For the rest of the cities, we deliver between 2-5 business days.

Is it possible to request for change the delivery address at any point of time once the order has been placed?

  • Yes, within 24 hours from the time order has been placed.
  • Once the order has been placed but not dispatched that means we have received the confirmation and your order is in our warehouse where we are working to get it dispatched. So as your order is still not dispatched, you need to contact our customer service team on info@naturaltein.in as soon as possible for the changes in the order. Please note for security reasons we will require you to answer a few security questions before we can make any changes to your order.

How to track the order?

Once your order has been dispatched, you will receive an email with the details of the tracking number and the courier company handling your delivery. Within  24 hours your order is dispatched from
our warehouse.

You can track the status of your order through the following methods:

  • Via website: Click on 'Track Order' button on the top right corner.
  • Via WhatsApp Chatbot: You can easily track your order through our WhatsApp chatbot by following these steps:

Main Menu → Track Order

You can also use the WhatsApp widget located on the bottom corder of our website for quick access.

Your order will be shipped in multiple shipments? What does this mean?

Don’t worry! This is a completely normal situation. This would mean that different parts of your order may have simply been shipped from our different warehouse locations. Rest assured, you will only have to pay the shipping/CoD charge if applicable, on the first package you receive.

I have placed an order, but may not be able to receive it due to unexpected circumstances. Can you hold the delivery until I can receive it?

If you placed order is not yet dispatched then please to contact our customer team as soon as possible for the changes. Please note for security reasons we will require you to answer a few security questions before we can make any changes to your order. But if your order is already dispatched then we are sorry we won’t be able to hold your delivery.

Are there any hidden charges such as Octroi or Sales Tax when I make the payment?

There are no such hidden charges when you buy any product from us. The prices listed on our website during checkout are final and inclusive of all taxes.